Welcome to a new generation of sports entertainment. Use this guide to help you set up the app and get the best experience.


1- Introducing the Command Center

When you first load the app, you’ll see the new Command Center. This is the starting point to everything the app offers.


2- NFL Guide

Press the button to open the NFL Guide. Bring it up at any time for quick access to your Fantasy info and catch up on game highlights. The NFL Guide will also let you know if you've missed any important notifications.


3- NextGen Replay

Watch game highlights as you normally do and when you bring up the video controls press the or navigate to the NextGen Replay button to see how the play unfolds from different camera angles.


4- Activate your NFL Network & NFL RedZone accounts

Currently subscribed to NFL Network and/or NFL RedZone? Activate your subscription through the app settings to access more content. For more info, see the Linking Your NFL Accounts section in this help manual.


5- Track your Fantasy league

If you are a member of an NFL.com, CBS, or Yahoo Fantasy Football league, you can log in through the app settings to gain access to a custom channel for your fantasy team(s). Watch highlights, edit your roster, and more.


6- Game Check In

On any game that is not over, press the button to Check In to a game to receive alerts when it's about to start, break, and resume.


Streaming Quality

If playback stalls, stops, or plays slowly, try one or all of the following:

  • Check the status of the app by going to xbox.com/status.
  • Avoid internet congestion by pausing any downloads and waiting several minutes before viewing the programming again.
  • Try restarting your network hardware.

If the problem still persists, visit the Customer Support section of this manual for contact information.


How do I control video playback?

To control video playback, the video must be in full screen. You can then bring up video controls by pressing .

Here are the most common problems encountered in this app. If your problem isn’t listed here, more resources are available in the Customer Support section of this help manual.


My video stream keeps pausing, or I am frequently disconnected.

You can check to see if the app is down by going to xbox.com/status


If the app is okay, try restarting your network hardware. Here’s how:

  1. Turn off your Xbox One console and any network hardware (for example, your modem and router).
  2. Wait 30 seconds.
  3. Turn on your modem and wait one minute.
  4. Turn on the next piece of hardware (for example, your router), and wait another minute.
  5. Turn on your Xbox One console.
  6. Sign in to Xbox Live, launch the NFL application, and see if the performance is better.

If performance is still slow, go to support.xbox.com/contact-us for more help.


Can I sign in to my ESPN Fantasy Football account?

Currently, NFL on Xbox One only supports NFL.com, CBS, and Yahoo Fantasy Football accounts.


Why can’t I watch live Sunday/Monday Night Football games?

Due to contract restrictions, we are only able to offer live games that are part of the Thursday Night Football package through NFL Network at this time. You must be a current NFL Network subscriber to watch live games.


For information on how to activate your NFL Network subscription, go to Linking Your NFL Accounts in this help document.


I can’t sign in to my NFL.com account.

If you are having trouble signing in to your NFL.com account, first double check that your credentials are correct. If you still can’t log in, there might be a problem with the NFL.com Fantasy Service. Check nfl.com/fantasyfootball/help for more help.


Can I make trades in NFL Fantasy?

Making trades is not currently supported. Any trades you make on NFL.com, however, will be reflected in the app.


Why can’t I watch NFL RedZone?

In order to watch NFL RedZone in this app, you must be currently subscribed to it through one of the available cable providers.


How do I control the video playing?

To control video playback, the video must be in full screen. You can then bring up video controls by pressing .


NFL Network & NFL RedZone Subscriptions

If you are already subscribed to NFL Network and/or NFL RedZone through your cable provider, you can activate those subscriptions within the app to unlock more content. Here’s how:

  1. Go to the NFL Services section in app settings.
  2. Choose your cable provider.
  3. Follow the on screen instructions to complete your activation.

Activating Your Fantasy Football Accounts

To activate your NFL.com, CBS, and Yahoo Fantasy Football accounts, simply follow these instructions:

  1. Open the app settings and navigate to the Fantasy section.
  2. Choose a service and enter your credentials.
  3. Press to sign in.

Your Fantasy Football teams will automatically be activated and ready.


NFL.com Login Issues

For NFL.com login issues, visit www.nfl.com/contact-us


Logging Out

You can easily log out of any active accounts by using the app settings. Navigate to the Fantasy Settings section to log out of your Fantasy accounts. Navigate to the NFL Services section to log out of your cable subscriptions.

  • Full Screen Video
  • Video Controls
  • Back
  • Xbox OneGuide
  • Like / Share (when applicable)
  • Rewind / Fast Forward
  • Invoke Video Controls
  • Invoke Video Controls
  • NextGen Replay (when applicable)
  • NFL Guide
  • Home
  • General
  • Select
  • Back
  • Xbox OneGuide
  • Like / Share (when applicable)
  • Navigation
  • Navigation
  • NFL Guide
  • Home
NFL.com Fantasy Football

For questions or issues regarding NFL.com Fantasy Football, please contact the NFL.com customer support team via fantasy.nfl.com/feedback or customer.service@nflhelp.com.


NFL Game Pass

For questions or issues about NFL Game Pass, please visit:
US customers: www.nfl.com/contact-us
International Customers: http://gamepass.support.nfl.com


NFL Now

For questions or issues about NFL Now, please visit www.nfl.com/contact-us


Xbox Support

Visit support.xbox.com/contact-us for Xbox Live support or help with your Xbox One console.

For community support, visit xbox.com/forums.

We are also available on Twitter: @XboxSupport


Terms of Use

nfl.com/fantasyfootball/help/legalrestrictions


https://aka.ms/p88ruz