Charter Communications, Time Warner Cable and Bright House Networks are now one company, and you’ll get to know us by the name Spectrum. This app is for all customers in all service areas. With a subscription to Spectrum TV and an authorized modem, you can watch up to 300 live TV channels and more than 7,000 free and subscription On Demand choices on Xbox One. You'll also need a Spectrum username and password (if you don’t have one, you can create one at www.Spectrum.net).
To manage Spectrum TV parental controls, go to Settings > Parental Controls.
To manage restrictions by program rating, go to Xbox One Settings > Account > Content Restrictions.
Website https://www.charter.net/support
Phone Number
(844) 762-1297
Email Address
SpectrumApp@charter.com
Hours
24 hours a day, 7 days a week
Spectrum TV Terms and Conditions
By downloading or using the Spectrum TV application (“Spectrum TV App”), you accept (in other words, make legally binding) these Terms and Conditions, and confirm your prior acceptance of the other Spectrum agreements to which they refer. These Terms and Conditions are solely between you and Charter Communications Operating, LLC and its subsidiaries providing you the services (“Spectrum” or “we / us / our”). You may be subject to other agreements that govern your use of 3rd party products and services.
You represent that you are of legal age to agree to these Terms and Conditions or, if you are not, that you have obtained parental or guardian consent to do so. If you do not agree to these Terms and Conditions, you may not use the SPECTRUM TV App.
Your use of the SPECTRUM TV App is subject to a number of restrictions, which include the following:
You must be a Spectrum subscriber in good standing, with a video package of Standard (Expanded Basic) or higher to use the SPECTRUM TV App;
You may only use the SPECTRUM TV App for personal, non-commercial use;
You may not share your access to the SPECTRUM TV App with any third parties, other than household members and household guests; and
You must secure your home wireless network.
Usage Rights and Restrictions
The SPECTRUM TV App may be installed on any device that you own or that is in your possession and control, subject to the “Usage Rules” that are set forth in 3rd party App Store Terms of Service. By downloading the SPECTRUM TV App, you are agreeing that you will use the download only to run the SPECTRUM TV App on a device that you own or control, and only as authorized by these Terms and Conditions. You may not examine or manipulate the software code underlying the SPECTRUM TV App and you have no rights in that code other than the use right described in the preceding sentence.
By using the SPECTRUM TV App, you confirm that you are a Spectrum subscriber and that you are bound by and in compliance with the terms of the Residential Services Subscriber Agreement and the other Spectrum agreements to which it refers (which can be found by clicking the “Terms and Conditions” link in the bottom right hand corner of the TimeWarnerCable.com home page) (the “Subscriber Agreement”), and also any third-party agreements that may apply to your use of the SPECTRUM TV App. The Subscriber Agreement’s terms (including any usage restrictions, disclaimers and limitations on liability) apply to your use of the SPECTRUM TV App as if the agreement were set out in full in these Terms and Conditions. The SPECTRUM TV App constitutes “Software”, and the programming, data, graphics and related information you access when using the SPECTRUM TV App (“Content”) constitutes part of Spectrum’s “Services,” as those terms are defined and used in the Subscriber Agreement.
The SPECTRUM TV App may only be used by subscribers to Spectrum’s Standard (Expanded Basic) video service or higher. We may, at any time and without notice, modify or discontinue all or part of the SPECTRUM TV App or Content; charge, modify or waive fees required to use the SPECTRUM TV App; or offer special opportunities to some or all SPECTRUM TV App users, subject to applicable law.
You are permitted to use the SPECTRUM TV App only to request and view the Content that we provide for this purpose and that you are entitled to access, and you may not circumvent or otherwise interfere with any authentication or access restrictions that we have implemented with respect to the SPECTRUM TV App or Content. You may not provide access to the SPECTRUM TV App to any person who is neither a member of your household nor a guest in your home. You must secure (for example, password-protect) your home wireless network when using our Services. You may not copy, publicly perform or retransmit the Content.
Without limitation, the following restrictions also apply to your use of the SPECTRUM TV App:
1. You may not distribute or make SPECTRUM TV App available over a network where it could be used by unauthorized parties or otherwise downloaded/distributed to any device without our knowledge or authorization.
2. As a condition of the limited license for SPECTRUM TV App you may not: (i) publish, display, disclose, rent, lease, modify, loan, distribute, or create derivative works based on SPECTRUM TV App, or any part thereof; (ii) reverse engineer, decompile, translate, adapt, disassemble or otherwise reduce SPECTRUM TV App to human readable form; (iii) attempt to create the source code from the object code for SPECTRUM TV App; (iv) transmit SPECTRUM TV App over any network or between any unauthorized devices; (v) make or convert any third party software contained in SPECTRUM TV App into a stand-alone product; (vi) take any action that will infringe upon the intellectual property or other proprietary rights of Spectrum, its affiliates, or any third party software provider; or (vii) sublicense, rent, lease, or assign SPECTRUM TV App. You may transfer SPECTRUM TV App to other devices you own or license or that are under your lawful control as long as you only use it on only devices authorized by us.
3. You agree not to remove any proprietary notices, marks, or labels on SPECTRUM TV App.
4. You agree not to export, import, or re-export SPECTRUM TV App in violation of any applicable law, rule, or regulation of any jurisdiction.
5. You agree that you will only use SPECTRUM TV App in a manner that complies with all applicable laws in the jurisdictions in which you use SPECTRUM TV App, including but not limited to applicable restrictions concerning copyright and other intellectual property rights.
6. You may only use SPECTRUM TV App for your non-commercial, private use, for which no fee or consideration of any kind is charged or received, which takes place in your private home or apartment, or, if outside your private home or apartment (e.g. in a hotel room, dorm room, office or airport waiting lounge) is limited to a private viewing for you and your invitees, specifically excluding any public presentation (e.g., a presentation in a dorm lounge) and any presentation by a place of public accommodation or other commercial establishment (e.g. a bar or restaurant), even if no fee is charged.
7. You may not use SPECTRUM TV App in an attempt to circumvent or in conjunction with any device, program, or service designed to circumvent, technological measures employed to control access to, use of, or the rights in, a content file, service, or other work protected by the copyright laws of any jurisdiction.
8. You are solely responsible for securing any WiFi connectivity/access to your Internet service by means of a password or other reliable means. As such you are solely responsible for any conduct undertaken by means of access to our Internet services (including without limitation the SPECTRUM TV App) by any party, whether or not such access is initiated by a member of your household, a user authorized by you, or other person through any WiFi access/connectivity, and any loss, damage, or other liability arising therefrom.
We are responsible for the SPECTRUM TV App and the Content, and have no obligation to furnish any maintenance or support services with respect to the SPECTRUM TV App or the Content.
Customer Experience Improvement
By downloading, installing, and using the SPECTRUM TV App, you understand and consent to allow us to collect information that allows us to improve the quality of our products and services, and therefore your customer experience. Specifically, by such election, you consent to our collection of information through the use of additional software which is downloaded to your Device within the SPECTRUM TV App. This additional software captures the following pertaining to your use of SPECTRUM TV App and other applications on your Device:
1. Application(s) running history and data usage
2. Identity (network and/or manufacturer identifier) of your Device (as may be available)
3. If location services are enabled on your device, the application will provide us the approximate or precise location of your Device (as may be available); we store location data in an aggregated manner to use for network planning and performance improvement. If you do not want the application to gather your location, you can disable location services in your mobile device (which affects all applications), disable location services for the SPECTRUM TV App in your Device (if disabling location for a specific application is enabled by your Device operating system) or uninstall the SPECTRUM TV App.
4. Wi-Fi and cellular network information, such as your mobile operator, ISP, and IP address
5. Data usage on Wi-Fi, cellular, and respective network performance information such as throughput, latency, and signal strength.
Username and Password
If you do not already have a Spectrum username and password, you will need to register for a Spectrum user account by visiting www.charter.net/login. We reserve the right to reject any username or password you request in our sole discretion. You are responsible for maintaining the confidentiality of any username or password we provide to you, and you agree not to transfer such password or username, or lend or otherwise transfer your right to use or access the SPECTRUM TV App, to any third party.
You agree to immediately notify us of any unauthorized use of your username or password or any other breach of security related to your account, your username or the SPECTRUM TV App. If someone else acquires this information (through no fault of ours), we may assume that you have authorized that person’s use of the information.
Changes to These Terms and Conditions
We reserve the right to change these Terms and Conditions from time to time at our sole discretion, and to provide you with notice of such change by any reasonable means, including by making the revised version available through the SPECTRUM TV App. You can determine when this Agreement was last revised by referring to the “LAST UPDATED” legend at the top of this page. If you continue to use the SPECTRUM TV App following any change in these Terms and Conditions, you will have accepted the changes (in other words, made them legally binding).
Suspension or Termination of Rights
We may suspend, restrict or terminate your access to or use of the SPECTRUM TV App at any time and for any reason (including if we believe that you have violated or acted inconsistently with the letter or spirit of these Terms and Conditions, or if we believe that your Spectrum username, password, or home network has been accessed by a third party). The rights granted to you to use the SPECTRUM TV App and the Content will terminate immediately upon the expiration or termination of the Subscriber Agreement, or upon your breach of the Subscriber Agreement or any other portion of these Terms and Conditions.
We reserve the right to take any steps that we believe are necessary or appropriate to enforce and/or verify your compliance with these Terms and Conditions.
