Welcome to VUDU:
VUDU is one of the leading, on-demand movie services available as an app on the Xbox One. With the world’s largest HD movie catalog, you can stream hundreds of new releases before they’re available anywhere else!
- VUDU has all the latest movie releases and TV shows, plus a huge catalog that gets updated daily.
- You only pay for what you watch. There are no subscriptions or late fees.
- You can watch new movies on VUDU the same day they’re available on DVD and enjoy special bonus features that are only available digitally.
- VUDU delivers a cinema-like experience at home with HDX, featuring stunning 1080p True Digital video and rich Dolby® Digital Plus surround sound.
- Once your movies are stored in the cloud, you can access them on your other devices, both online and off.
If you are having technical difficulties, please contact VUDU Customer Care at http://support.vudu.com.
VUDU Quick Start:
- Connect your Xbox One to the internet according to the manufacturer’s instructions.
- From Xbox Home go to “My games & apps” to find and select the VUDU app. The VUDU app can also be found in the Xbox Store if it is not already loaded in "My games & apps".
- Click “Sign Up” and enter your email address. Note: You must have access to this email address in order to complete your VUDU activation.
- Follow the instructions in the activation email to create your account on VUDU’s website.
- Sign in on the VUDU app on your Xbox One.
Note: Please see the troubleshooting section if you are having issues with the activation email.
VUDU’s home screen always showcases the most popular movie and TV titles available.
- “New Rentals” – all the movies that are new to rent
- "New" – all the movies that are new to own
- "New TV" – all the latest TV shows available to buy
- “New Trailers” – all the latest theatrical trailers
- "Collections" – VUDU’s curated collection rooms
- MyVUDU – any title you own or rent will be listed here. It’s separated out into Movies, TV, and Wishlist.
--- My Movies – you can find all the movies you’ve purchased on VUDU.
---My TV – you can find all the TV shows you purchased on VUDU.
---Wishlist – all the titles you’ve added to your Wishlist.
Use the search field and keyboard to search by title or by people with your Xbox One Wireless controller or voice.
Go to Browse, then select the field you want to filter by: genre, decade, MPAA rating, review, type and studio, sort by, quality and option.
The following filters can be found under “Sort by”:
- Tomato Meter – view all movies of at least a certain percent positive reviews.
- Studio – select from the specific studios, both major and independent.
- Video Quality – view movies available in HDX, HD or SD video formats.
- Rent / Own – view movies that are available to rent or movies that are available to own.
Buttons Description:
Select
Go Back
Go to VUDU Home
Go to VUDU Search
Help
You can own or rent movies as well as purchase TV show’s Season Passes, and individual episodes. VUDU often has special bonus content or free episodes available with purchase.
- Clicking on a title’s box art will display the title’s product page. The options to rent or buy are displayed next to the box art. Clicking on either of those options will display the different qualities available and their prices.
- Click on the option you want and follow the instructions on the screen. If you don’t want to watch the movie when you buy or rent it, you can find the title under “MyVUDU”.
- Activate the Xbox One voice command and say “Select”.
- Say the name of the title to show the Rent and Buy options.
- Say “Rent” or “Buy” to display the quality options.
- Say which option you want to watch.
- Enjoy your movie or TV show!
Streaming qualities & bandwidth requirements
VUDU delivers movies in three resolutions, 480p SD, 720p HD and 1080p HDX. VUDU’s HDX format is the only on-demand format with true 1080p HD video and features Dolby® Digital Plus surround sound.
Minimum bitrate:
SD, 480p, Stereo: 1 Mbps
HD, 720p, 5.1 Surround sound: 2.25 Mbps
HDX, 1080p, 5.1 Surround Sound: 4.5 Mbps
I can’t access VUDU.
If you are not able to access VUDU, but you are able to access your other network services (e.g. YouTube, Pandora), please contact VUDU Customer Care at http://support.vudu.com.
If you are unable to access any network services please contact your device manufacturer for assistance.
I didn’t receive my Activation Email.
Check your “Spam” folder for the email. If the email is there, please add VUDU to your contact list to keep from missing any other emails from VUDU.
If you are unable to find the Activation Email, go to the VUDU app and select a movie from the VUDU home page and add it to your Wishlist. You will see a message that says an email has been sent to you already. Select “Can’t Receive Email” and follow the on-screen instructions to complete your activation.
I can’t rent or buy movies on VUDU.
Your account must be activated before you can rent or buy any titles on VUDU. If you have previously been able to rent or buy movies, this may indicate that your payment information in your Xbox Live Gold membership needs to be updated. Log in to your account to update or confirm your information.
I am having buffering issues when watching movies on VUDU.
VUDU uses your internet connection to stream your content. If your ISP or home connection is prone to fluctuations your movies may have buffering issues.
How fast is your internet connection?
- Higher movie resolution requires more bandwidth. If you try to watch a 1080p HDX title on a 4 Mbps internet connection, you will experience frequent buffering because the connection is not sufficient to support 1080 streaming. Please see the minimum bandwidth requirements listed above.
- If you are not sure what speed your internet connection is, you can use a free speed test service, like www.speedtest.net. When you're testing your connection speed you'll need to make sure that you’re testing the same type of connection you use to watch VUDU. For example, if you are using a wireless connection to your TV in the living room, test the speed of your internet using a laptop connected wirelessly in the living room.
- Once you have determined your speed, use the table above to select the correct format to watch.
Is your TV or Xbox One connected to the internet?
- If you are connected via a wireless network, try moving the wireless router closer to your TV or Xbox One, or using a wired connection if possible.