Welcome to the MTV Xbox One application. You can watch your favorite MTV shows right on your Xbox One. As part of your TV subscription, you can log in to watch more full episodes from select MTV series anytime. There is no additional charge for this access for TV subscribers.
If your provider isn’t listed, don’t panic. We are working hard to get all TV providers to participate.
In the meantime, enjoy great video from MTV shows, including sneak peeks, after shows, bonus clips and exclusive, original content from your favorite MTV series.
The following actions are available while navigating through the application.
SelectThe following actions are available during video playback.
Show Player Controls / SelectMany full episodes in the MTV app require you to login with your username and password from your TV provider. These items are indicated by a "lock" or "key" icon displayed within the video thumbnail.
Some full episode content is made available only as part of a TV subscription. In order to verify that you have an active subscription with your TV provider, we must ask that you validate your account. After you have successfully signed in, you can gain access to all of the content within the application.
If you already have a username and password from your TV provider, you will not need to create a new account. If you forgot your account information or have not yet created an account, please contact your TV provider for assistance.
If your provider isn't currently listed, don’t worry. We are working hard to get all TV providers to participate.
The code is not case sensitive and is active for 24-hours. If the code isn't working or has expired, click on "Regenerate Code" within the MTV application to get a new activation code.
If you still experience problems, please contact us.
If you receive an error message "server issue, sorry, the MTV service isn't available right now. Please try again later," please be sure to check to verify the status of the MTV app is "up and running"
http://support.xbox.com/en-US/xbox-live-status.
If the status is "up and running" be sure to verify that your connection speed meets or exceeds the Microsoft minimum recommended speeds
https://support.xbox.com/en-US/xbox-live/connecting/slow-performance-solution
No, the app doesn’t give you access to watch live video of what’s on MTV right now. But, it does give you access to a vast library of video on demand, including full episodes!
Once the MTV app is installed, it will be available from within the Games & Apps section of your Xbox One. If you would like to create a shortcut in order to access the MTV app much quicker, you can pin the application to your Xbox One’s home screen.
There are multiple ways to pin the application; here are a few simple and easy ways:
Want the quickest access to all your favorite MTV shows? All you need to do is pin your favorite shows to Xbox One Home.
To pin a show, just visit the specific show’s page within the MTV application and choose "Pin it". You may also use voice controls to access this option.
We’ve made it easy for you to favorite the MTV shows you love the most. When you favorite an MTV show, it can easily be accessed directly from the "Favorites" section within the MTV app.
To favorite a show, just visit the specific show’s page within the MTV application and choose "Favorite it". You may also use voice controls to access this option.
The Privacy Settings section of the MTV application provides options for you to clear all favorites and clear playback progress.
While watching a video in full screen, you may use your Xbox One controller, voice, or gesture to display the playback controls. By selecting the "Guide" button, you will be able to see details about the video that is currently playing, what videos are coming up next, or browse through and select a different video.
While watching a video in full screen, you may use your Xbox One controller, voice, or gesture to display the playback controls. By selecting the "CC" button, you will be able to turn closed captioning on or off. You can expect that our full length content, as well as various clips, will provide closed captioning support.
Also note, that your Xbox One has options for "Closed captioning" within the "Settings".
We’ve tried to compile into the help guide some of the most frequently asked questions and answers.
For additional help logging in with your TV provider credentials can be found at:
http://www.mtv.com/activate/faqs
If you continue to experience issues with the MTV application or do not find an answer to your question, please contact us via email at:
xboxone_support@MTV.com
Closed Captioning of Internet Protocol-Delivered Video Programming Contact Information
In accordance with the Twenty-First Century Communications and Video Accessibility Act of 2010, all video programming distributors that make video programming available directly to end users through a distribution method that uses the internet protocol are required to provide contact information to end users for the receipt and handling of written closed captioning complaints.
If you have a complaint regarding Viacom's compliance with the closed captioning requirements of the Twenty-First Century Communications and Video Accessibility Act of 2010, you may send a notice to our designated agent for receiving such notices:
Todd Reardon
Senior Director of Product Optimization
Tel: 310-752-8855
Fax: 212-846-1854
1515 Broadway
New York, NY 10036
closedcaption@viacom.com
DO NOT SEND ANY INQUIRIES UNRELATED TO TWENTY-FIRST CENTURY COMMUNICATIONS AND VIDEO ACCESSIBILITY ACT OF 2010 (e.g., REQUESTS FOR TECHNICAL ASSISTANCE OR CUSTOMER SERVICE, REPORTS OR E-MAIL ABUSE, etc.) TO THE CONTACT LISTED ABOVE. YOU WILL NOT RECEIVE A RESPONSE IF SENT TO THAT CONTACT.
If you are experiencing issues directly related to your Xbox One console, Microsoft provides help via their Customer Support website:
http://support.xbox.com/en-US/browse/xbox-one