The EA Worldwide Customer Support Experience team is here to ensure you get the most out of your game—anytime, anywhere.
MANUAL
Full manual available at:
help.ea.com/nba-live/nba-live-2016/
North America
Online Support & Contact Info:
- For FAQs, help articles, and to contact us, please visit help.ea.com.
Twitter & Facebook Support
- Need a quick tip? Reach out on Twitter to @askeasupport or post on facebook.com/askeasupport.
Europe
Online Support
- For instant access to all of our FAQs and help articles, please visit help.ea.com/uk.
Telephone Support
- Help is also available 6 days a week (Monday-Saturday) from 9am to 9pm GMT by calling us at +44 203014 1818 (Calls are charged at standard national rate; please consult your telecoms provider for details).
Twitter & Facebook Support
- Need a quick tip? Reach out on Twitter to @askeasupport to post on facebook.com/askeasupport.
Australia and New Zealand
Online customer support
- https://help.ea.com/
- EA’s Online Customer provides free live chat, email support, and community resources on Answer HQ.
Telephone Support
- Electronic Arts Australia Support Hotline: +61 3 8820 5177
- Operating hours from 9am - 6pm AEST Monday to Friday. Closed on National Australian Public Holidays. Calls charges from mobile and public phones are higher.
- Electronic Arts New Zealand Games Hotline: +64 9951 8377
- Operating hours from 9am - 9pm 7 days a week. Calls charges from mobile and public phones are higher.
Content Reporting
For problems with User Generated Content please take the following steps:
- 1) Go to https://help.ea.com/
- 2) Select NBA LIVE 16 as the product
- 3) Select Xbox One as the product platform.
- 4) Select Topic Report Cheating / Harassment
- 5) Select Issue Type Report Cheating / Harassment
- 6) In the issue description field, please report the following:
- Offending User’s OnlineID
- Description of the violation
- Approximate time when the violation occurred
- Be sure to provide accurate contact information before submitting the ticket.