* If the video keeps pausing or is low quality, try restarting the video. You can resume where you left off.
* Other computers and devices connected to your household Internet connection can reduce the available bandwidth for video streaming. Stop file transfers and audio/video streaming on other devices.
* Try restarting your Internet modem or router to ensure you have the best possible connection to your Internet service provider (ISP).
If you’re having a problem with our service and require customer support, please go to www.lovefilm.com/help
Prime Instant Video members get unlimited streaming of more than 40,000 movies and TV episodes.
On your Xbox One console, you can watch all Prime Instant Video titles as well as any video you buy or rent on the Amazon website, Kindle Fire, or many other TVs and devices.
www.amazon.com/watchonxboxone
When you sign in, your Xbox One console will be registered to your LOVEFiLM account and you can watch LOVEFiLM titles.
To sign in, press the Menu button, and then select Sign in.
Note: An Xbox Live Gold membership is required to use the LOVEFiLM app. If you don't already have one, you'll be prompted to upgrade to an Xbox Live Gold membership.
When you sign out, your Xbox One console will no longer be registered to your LOVEFiLM account and you can’t watch LOVEFiLM titles.
To sign out, press the Menu button, and then select Sign out.
By Email
support@lovefilm.com
You can email Customer Services at any time. A dedicated team of Customer Services agents will be able to answer any questions you have. All queries get a dedicated and personal reply, and we aim to get back to you within 24 hours.
By Phone
0844 482 0123
Mon to Fri 8am – 10pm
Sat & Sun 9am – 8pm
Please note calls are charged at 5p per minute, calls made from a mobile phone may be charged at a higher rate.
The LOVEFiLM app for Xbox One is only available to people with Xbox Live Gold membership.
To upgrade your account, follow the instructions on your Xbox One console or contact Xbox support at http://www.xbox.com/support
The LOVEFiLM app features Dolby® Digital Plus 5.1 audio and is enabled by default.
If your Xbox One console isn't currently connected to an audio system that supports Dolby Digital Plus 5.1 audio, or if you're experiencing problems with sound, you can turn off this setting. On the Xbox One Home screen, go to Settings > Display & Sound > Digital Audio.
When playing a video, use these commands on your Xbox One Wireless Controller.
Show the player controls
Go back
Rewind
Fast forward
A history of your recently watched videos is saved. This enables you to quickly go back to a video that you watched.
To clear your Recently Watched list, go to Recently Watched, and then select Remove Recently Watched.
Any video you buy or rent on the Amazon website, Kindle Fire, or many other TVs and devices are added to Your Video Library.
Select the Your Video Library tile to start watching your movies and TV shows instantly.
Closed captions let you read the words spoken in a video. Videos with closed captions are indicated by the closed captions symbol. The text is usually in English, but other languages might be available.
To turn on or off closed captions, while watching a video, on the video player controls, select CC.
If you've set Parental Controls on your Xbox One console, they also apply to the LOVEFiLM app.
For assistance with Xbox Parental Controls, please contact Xbox support at:
http://support.xbox.com
When you find a movie or TV show you want to save for later, add it to Your Watchlist. It’s your custom list of videos chosen by the person who knows you best — you!
Your Watchlist is shared across all of your devices so you spend less time searching and more time watching.
Select the Your Watchlist to see videos you’ve added.
Our Privacy Policy can be found online at:
www.lovefilm.com/privacypolicy