The Elder Scrolls Online: Tamriel Unlimited is the latest chapter of the award-winning Elder Scrolls franchise, bringing the legendary experience online to consoles for the first time. Explore the far reaches of Skyrim, the mysterious lands of Morrowind, the sprawling metropolis of Daggerfall, and beyond. The choices you make, from the alliance you join to the battles you fight, will shape your destiny and the world of Tamriel.

To get help for an in-game issue, locate the Help Menu found within the Player Menu.


From within the Help Menu, you can select Tutorials to view numerous guides related to gameplay-related topics.


In addition, The Elder Scrolls Online: Tamriel Unlimited Support team is available to assist on a variety of issues including:

  • Character Issues
  • Item Issues
  • Quest Issues
  • Reporting players

You can submit a ticket to the team by selecting Customer Service within the Help Menu.


To expedite the resolution of your issue, be sure to include any pertinent information relating to your problem, including:

  • When did the issue occur?
  • What are the specifics of the problem? (Quest name, item name, character, name, etc.)

For any account issues related to the following:

  • In-game character (character restoration, in-game suspension, in-game ban, etc.)
  • ESO game account (password, security question, account details etc.)
  • Crowns (purchasing, missing crowns, etc.)

Locate the Help Menu, found within the Player Menuand select Customer Service to submit a ticket to The Elder Scrolls Online : Tamriel Unlimited Support team.


For any issues relating to the following:

  • Your Xbox Live subscription
  • Your Xbox Live account (ban, suspension, etc.)

Your ESO Plus account


Navigate to the Xbox Support website found at http://support.xbox.com to contact the Xbox Support team.

To view the Controls mapping, navigate to the Options menu from the Main menu