If your network connection is not consistent, you may experience problems connecting - the video may pause occasionally while it fetches more of the show.
Video playback issues may occur due to the following reasons:
- Low bandwidth connection (we recommend a bandwidth of 1500 Kbps or higher).
- Poor internet connection at the time of viewing the video. On occasions internet connections can drop out or are overloaded due to high traffic. Speak with your ISP if you notice any ongoing issues.
- Wireless internet connections can get interrupted resulting in playback issues (speak with your ISP if you have any ongoing issues).
- If you are using Wi-Fi make sure you have a strong signal by moving as close to the access point as possible.
- High rates of internet traffic can result in slowing down your connection.
- Your proximity to telephone junctions/substations (for ADSL connections).
- If you have multiple processes and computers using the same base connection (ie. modem/hub), this may slow your connection speed.
- Wireless internet connections can still experience interference resulting in playback issues.
If you're watching video via a wireless connection to your modem/router at home, you may experience a buffered (staggering) signal for the first few minutes. This will resolve to a smooth reception unless the signal strength is too weak to receive the video stream. If you're not close enough to the modem, the transmission can be interrupted by walls, closed doors etc.
Ads can sound louder than the TV show content. This is dependent on how the original content has been encoded (digitized) for the internet. Each partner or advertising client may encode to different audio levels. We do our best to normalize these during playback, however, you may noticed the ad audio levels are higher.
PLUS7 is a video streaming service for Australian residents only. We do not have international streaming rights for our content. If you are viewing the content in another country or have an IP address that is not an Australian IP address, you will be served a notice to say "this clip is not available in your area".